Privacy Policy

Last updated: January 1, 2026

LuckyWins operates luckywins-bet-ca.com and takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we handle it. We're committed to protecting your data in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Who We Are

LuckyWins is an online gaming platform serving Canadian players. If you're playing from Ontario, we operate under the iGaming Ontario framework, which means your gaming activity is conducted with a registered operator in a regulated environment. Questions about this policy? Reach us at [email protected].

What Information We Collect

We collect information in a few different ways. Some of it you give us directly, and some we gather automatically when you use our site.

Information you provide directly:

• Your full name, date of birth, and contact details when you register
• Government-issued ID documents for identity verification (required by law)
• Payment information, including banking details and transaction history
• Communications you send us, including support chats and emails

Information we collect automatically:

• Your IP address and general location data
• Device type, browser, and operating system
• Pages you visit, time spent on site, and gameplay activity
• Cookie and tracking data (see our Cookie Policy for full details)

Why We Collect Your Information

We need your personal information to run a legal, safe gaming platform. Here's what we use it for:

• Verifying your identity and confirming you're 19+ (or 18+ depending on your province)
• Processing deposits, withdrawals, and keeping accurate financial records
• Meeting our legal obligations under anti-money laundering (AML) regulations
• Detecting fraud and keeping your account secure
• Providing customer support
• Sending you account-related communications and, where you've opted in, promotional offers

We don't sell your personal data to third parties. Full stop.

Legal Basis for Processing

Under PIPEDA, we process your data based on your consent (which you give when you register), contractual necessity (to provide the service you signed up for), and legal obligation (because regulators require it). You can withdraw consent at any time, though doing so may mean we can't continue providing services to you.

Who We Share Your Data With

We share your information only when we have to or when it makes the service work properly. That includes:

• Payment processors and banking partners who handle your transactions
• Identity verification providers who confirm your documents are legitimate
• iGaming Ontario and other regulatory bodies, as required by law
• Our technical service providers who help run the platform (under strict data processing agreements)

Any third party we work with is contractually required to protect your data and use it only for the specific purpose we've shared it for.

How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a minimum of five years after account closure. This is required under Canadian anti-money laundering laws. Some records may be kept longer if required by a regulator or legal process.

Your Rights Under PIPEDA

You have real rights over your personal data. You can:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Withdraw consent for marketing communications at any time
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe we've mishandled your data

To make a request, email us at [email protected]. We'll respond within 30 days.

Data Security

We use industry-standard encryption (SSL/TLS) to protect data in transit, and we store your information on secured servers with access controls. No system is 100% foolproof, but we take every reasonable step to keep your data safe.

Children and Minors

LuckyWins is strictly for adults. We do not knowingly collect information from anyone under the legal gambling age in their province. If we discover a minor has registered, we'll close the account immediately and delete the associated data.

Changes to This Policy

We may update this policy from time to time. When we do, we'll post the new version here with an updated date at the top. If the changes are significant, we'll notify you by email or through a notice on the site.

Gambling should be fun. If it stops being fun, help is available. Visit ConnexOntario at 1-866-531-2600 or the Responsible Gambling Council at responsiblegambling.org. 19+. Please play responsibly.